Terms of service

Welcome to The Petite Concept. By accessing and using our website (thepetiteconcept.com) or purchasing from our store, you agree to the following terms and conditions. Please read them carefully.

1. General Information

This website is operated by The Petite Concept. Throughout the site, the terms “we”, “us”, and “our” refer to The Petite Concept. By visiting our site or purchasing from us, you agree to the following terms and conditions. These terms apply to all users of the site, including browsers, customers, merchants, and contributors. 

2. Product Information

We aim to provide accurate images, measurements, and descriptions. However, slight variations in color, fit, or details may occur depending on lighting and screen display.

All products are offered according to availability. We reserve the right to limit, discontinue, or modify products at any time.

3. Pricing & Payments

Prices are listed in Egyptian Pounds (EGP) and may change without prior notice.

We accept payments through the methods available at checkout.

By purchasing, you confirm that all payment information provided is correct and legally owned by you.

4. Shipping & Delivery

• Orders are processed within the timeframe stated on product or checkout pages.

• Delivery time varies based on location within Egypt.

• Shipping fees are shown at checkout.

• The Petite Concept is not responsible for delays caused by courier services, public holidays, or incorrect address details provided by the customer.

5. Returns, Refunds & Exchanges

Our return & refund conditions are detailed in the Return and Refund Policy page.

Returns must follow the rules stated there regarding condition, time frame, and eligibility.

We reserve the right to reject returns that do not meet policy terms.

6. Order Cancellation

Orders cannot be cancelled once processed. If you need to make changes, please contact us as soon as possible at customercare@thepetiteconcept.com.

7. Intellectual Property

All website content—logo, brand name, designs, images, text, collections, size charts, and product concepts—are owned by The Petite Concept.

Reproduction, copying, reselling, or distributing content without permission is strictly prohibited.

8. Limitation of Liability

We are not responsible for damages arising from:

• Incorrect garment sizing chosen by the customer

• Unauthorized use of purchased products

• Technical issues, website downtime, or order delays beyond our control

Our liability does not exceed the price of the purchased item.

9. User Responsibilities

You agree not to:

• Use the website for illegal or fraudulent activities

• Upload or transmit malware or harmful code

• Attempt to hack, alter, or interfere with website functionality

Violation may result in termination of access to our services.